Life Principles
- Embrace reality and deal with it
- Use the 5-step process to get what you want out of life
- Be radically open-minded
- Understand that people are wired very differently
- Learn how to make decisions effectively
To get the culture right
- Trust in radical truth and radical transparency
- Cultivate meaningful work and meaningful relationships
- Create a culture in which it is okay to make mistakes and unacceptable not to learn from them
- Get and stay in sync
- Believability weight your decision making
- Recognize how to get beyond disagreements
- Remember that the WHO is more important than the WHAT
- Hire right, because the penalties of hiring wrong are huge
- Constantly train, test, evaluate, and sort people
- Manage as someone operating a machine to achieve a goal
- Perceive and don't tolerate problems
- Diagnose problems to get at their root causes
- Design improvements to your machine to get around your problems
- Do what you set out to do
- Use tools and protocols to shape how work is done
- Don't overlook governance
- Pain + Reflection = Progress
- 5 steps: Goals -> Problems -> Diagnosis -> Design -> Doing
- 2 barriers: ego barrier, blind spot barrier
- Thoughtful disagreement
- Get the right people in the right roles in support of your goal
- Decision making is a two-step process (learning then deciding)
- A believability-weighted idea meritocracy is the best system for making effective decisions
- Idea meritocracy = Radical truth + Radical transparency + Believability-weighted decision making
- Responsible party will be the person who bears the consequences of what is done
- Pay attention to people's track records
- When you know what someone is like, you know what you can expect from them
- Provide constant feedback
- Tough love is both the hardest and the most important type of love to give
- Understand the differences between managing, micromanaging, and not managing
- Clearly assign responsibilities
- Don't treat everyone the same - treat them appropriately
- Hold yourself and your people accoutable
- Be very specific about problems
- Remember that almost everything will take more time and cost more money than you expect
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